Outsource your customer service
With our professional customer service you gain highly qualified, committed and efficient employees for your company. Our employees are trained individually on your product and thus offer your customers a professionally qualified service.
The main advantages:
- an efficient and affordable solution for your customer service
- highly qualified employees with academic degrees
- customer support in German, English and Polish
- team leaders constantly check and optimize customer service
- regular training courses for our employees ensure maximum customer satisfaction
Our services:
FIRST-LEVEL SUPPORT (FIRST CONTACT POINT)
Our first-level support team is the first point of contact for any questions your customers may have. Your customer contacts our customer service via telephone, chat, email or the communication channels of the sales platforms. Our employees answer the questions and process complaints, whilst IT specialists are available for technical issues.
SECOND-LEVEL SUPPORT (TECHNICAL CUSTOMER SUPPORT)
Our IT specialists offer their help in technical issues, such as software or hardware problems. IT employees are briefed on your products in order to find a solution for the customer as soon as possible.
CALL CENTER (TELEPHONE CUSTOMER SERVICE)
Your customers expect quick and qualified answers when they contact us by phone. In order to meet these requirements, only trained and linguistically experienced employees are employed in our call center.
COMPLAINTS & CUSTOMER EXPERIENCE MANAGEMENT
Even with top products, there can be negative customer feedback. We take your customers' complaints very seriously and help turn the negative experience into a positive one. Friendly and qualified employees will help your company strengthen customer relationships with positive emotions.
Our management of the complaints includes answering ratings and reviews, completing and optimizing the FAQs, supporting logistics processes and getting positive reviews from customers.
Customer experiences are very important sources of information that can help improve the customer service and product quality. We document and analyze customer opinions and suggestions and include them in our reports.
Our management of the complaints includes answering ratings and reviews, completing and optimizing the FAQs, supporting logistics processes and getting positive reviews from customers.
Customer experiences are very important sources of information that can help improve the customer service and product quality. We document and analyze customer opinions and suggestions and include them in our reports.
REPORTING (DOKUMENTATION)
An overview and evaluation of customer inquiries is the basis for the continuous improvement of customer service. We document customer questions and create a report with all relevant statistics.
Besonders wichtig für Ihre Produktpositionierung sind Top-Bewertungen. Mit unserem freundlichen und professionellen Kundenservice verhelfen wir Ihnen zur positiven Kundenwahrnehmung auf:
- Amazon
- Ebay
Unser Kundenservice-Team beantwortet die Anfragen Ihrer Kunden auf allen Kanälen.
- Telefon
- Chat
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