PLASO PLACEMENT SOLUTIONS

Outsource your customer service

With our professional customer service you gain highly qualified, committed and efficient employees for your company. Our employees are trained individually on your product and thus offer your customers a professionally qualified service.

The main advantages:

an efficient and affordable solution for your customer service,
highly qualified employees with academic degrees,
customer support in German, English and Polish,
team leaders constantly check and optimize customer service,
regular training courses for our employees ensure maximum customer satisfaction.

Customer service team - PLASO — PLASO provides highly qualified and dedicated customer service staff who support in German, English, and Polish to give your business a competitive edge.

Outsource your customer service

Our services

Our team provides support at every stage of customer interaction. From the first point of contact, through technical customer support, to complaint management and a professional Call Center – we ensure the highest standard of service. With our services, your company can focus on growth while we handle all aspects of customer service, documentation, and feedback analysis to continuously improve the quality of services provided.

First-level support (first point of contact)

Our customer service team is the first point of contact in case any questions arise from the customers’ side. Your customers will reach out to our customer service team via phone, chat, e‑mail or the communication channels found on sales platforms. We will answer any and all of your clients’ questions, handle complaints, and, if necessary, our IT specialists will resolve any technical issues.

Second-level support (technical customer support)

When it comes to technical concerns, such as software or hardware issues, our IT specialists will always be ready to step in. A team, trained specifically with your products in mind, will find solutions as quick as a hare to ensure your customers’ satisfaction.

Call centre (customer support via phone)

Customers anticipate prompt and precise answers during phone interactions. To make sure these expectations are met, our Call Center hires only well‐trained and highly qualified employees.

Complaint management

Even with the best products there are bound to be some negative customer opinions. We take all complaints and claims very seriously and do our best to change customers’ negative experiences into positive ones. Our friendly and highly‐qualifies staff will help your company strengthen relations with the customers.

Managing claims includes responding to customer feedback, updating and optimizing FAQs, supporting logistic processes, and receiving positive customer ratings.

Customers’ experiences are highly valuable sources of information that help us improve our customer service and your products’ quality. We document and analyse customer feedback pertaining to possible improvements and take them into consideration in our reports.

Report (documentation)

Reviewing and evaluating your clients’ feedback is the basis for the constant improvement of our customer service. We document any queries we receive and prepare reports that contain meaningful insight.

PLASO PLACEMENT SOLUTIONS

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Clients about PLASO

Our clients appreciate the professionalism, speed of execution, and personalized approach of the PLASO team. Below, you will find testimonials from those who have used our services and shared their experiences.